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Honolulu, HI

Are you thinking about improving you career development and your professional growth? We invite you to join our successful logistics organization! Commodity Forwarders is looking for a full time Customer Service Representative to fill a position within our Operations department. This is a non-exempt position with a rate between of $21 – $24/hr. depending on experience. This is an excellent opportunity to join our Honolulu Branch.

Location: Honolulu, HI

Your Role:

  • Ensure successful movement of cargo from origin to destination to fulfill customer’s and vendor’s satisfaction
  • Keep clear communication with the customers and vendors
  • Assure all freight forwarding activities abide by all government laws and regulations at origin and destination, and all necessary reports and records are complete, timely, and accurate
  • Coordinate with customs brokers to obtain release documents in timely manner
  • Accurately process claim paperwork with carriers
  • Assure all import files provided to the warehouse are complete
  • Coordinate all necessary deliveries while following the guidelines
  • Assist departments’ sales effort to achieve the goals for new sales and customer retention
  • Maintain strong product knowledge and provide support to the sales team
  • Support other stations or departments
  • Process accurate billing within necessary period
  • Manage large amounts of incoming and outgoing calls

Minimum Requirements:

  • High school diploma or equivalent but College or Associate Degree is a plus
  • Eligible to work in the US and pass TSA background check
  • 1-2 years Customer Service experience in logistics
  • Critical Thinking
  • Problem Solving
  • Basic Computer Skills including e-mail, web browsing, Microsoft Outlook, Excel and Word
  • Strong grasp of geography to determine best freight forwarding routes
  • Excellent customer service and vendor relations skills

Good Reasons to Join:

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, and a dynamic global work environment. At Commodity Forwarders Inc., we strive daily to transport perishable products worldwide, while exceeding expectations through our people, network and technology.

Commodity Forwarders Honolulu, HI address:

2312 Kamehameha Highway Building B-3 Honolulu HI 96819

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